武汉休闲会所排行榜：The flight refund must prove that my son is my son,Netizens discuss： Since each airline has its own regulations,Why do you want the Civil Aviation Administration？
The flight refund must prove that “my son is my son”,Netizens discuss: Since each airline has its own regulations,Why do you want the Civil Aviation Administration?
News on August 27 Recently,Because the flight was cancelled,Ms. Mei from Nanchang“China International Airlines”Apply for a refund of the three Beijing-Nanchang air tickets purchased on Ctrip,did not expect,Air China stated that it is necessary for the ticket purchaser to provide proof of the immediate family relationship with the person taking the flight in order to refund.After the news was released, it caused heated discussions among netizens.The details are as follows:
The flight was cancelled without reason,Refunds must also provide proof of immediate family members
According to Ms. Mei,August 7,Her son had leg surgery in Beijing,I was discharged on August 13,The certificate issued by the hospital is that you can travel by car, train, or plane.At that time she decided to take her son,And my mother took the flight back to Nanchang,I spent 990 yuan (100 yuan cash coupon + 890 yuan for WeChat payment) on Ctrip through my mobile phone to book three tickets for Beijing to Nanchang on August 15, 2020.
Discharge diagnosis certificate indicates that you can travel by plane
“by‘95583’Call Air China to apply for a wheelchair,Knowing that according to their regulations, they can only take an airplane 10 days after surgery.”Helpless,Ms. Mei can only change to the flight on August 18.After continuing to apply for a wheelchair, I learned that it needs to be submitted,Not later than 72 hours before flight departure,That is, proof of flight availability after August 16,After running back and forth to get the relevant certification,The changed flight was cancelled.at this time,What makes Ms. May very incomprehensible is that“Air China informs that the refund must be returned to the passenger’s bank account.Or go to the local police station to issue a certificate,My son and mother are immediate relatives.”
“Because my son is a minor,Mother is over 70 years old,At that time, it was impossible to apply for a card in Beijing.Just let me issue an immediate family relationship certificate,When I bought the ticket, I didn’t say that my son was my son.My mother is proof of my mother,Now it is necessary to issue such a wonderful certificate for refunds,This is unreasonable. ”Ms. May thinks,Three tickets booked on Ctrip,Is paid through the same WeChat account,The refund should be returned the same way.
How to refund the flight cancellation?Ctrip: Change orders must be implemented in accordance with airline regulations
According to common sense,After the flight is cancelled,Continue to change or refund on Ctrip,However, in the transaction record presented by Ms. Mei,The reporter noticed,It paid 396 yuan to change on Ctrip,But after receiving the notice of flight cancellation,There is no refund operation on Ctrip.Why is this?In this regard,Ms. May said,At that time, Ctrip told“The change fee can be refunded directly to the original channel.The original fare needs to be paid by Air China”,Immediately call Air China,But was told“If the passenger’s bank card account number cannot be provided,You need to provide proof of immediate family relationship”.
No refund on Ctrip
Flight cancellation,What is the process of applying for a refund?Should I contact Ctrip or the airline?August 26,The reporter contacted Ctrip many times through the official phone to understand the refund process and procedures.The customer service staff told reporters,If the order is placed on Ctrip,The refund operation can be done directly through Ctrip,Contact airlines may not be able to operate flights booked through agents.In addition,The customer service also told reporters,As for the refund amount“A single discussion”,Different voyage policies are different,Including change fee, price difference, etc.
When the reporter stated that he wanted to know about Ms. Xia Mei,The customer service staff told reporters,The company did not authorize the front desk customer service staff to directly reply to the media,And said it will record the situation,Reflect to the relevant department and call the reporter back.
In the afternoon of August 26,Ctrip related work specialists called and responded to reporters saying,Passengers who have not changed their booking can be refunded directly in the system.The refund will also be returned to the payment account according to the original route.If it is a changed order,When the passenger applies for a refund,Ctrip will apply for the return method with the airline.“If the airline agrees to return the same way,Then the passenger will succeed in applying for a refund on Ctrip.If the airline disagrees,Ctrip will contact the passenger,Follow the airline’s relevant refund regulations.”
Regarding Ms. May,The commissioner stated,Ms. Mei contacted Air China by herself before,If you can contact them later,To provide relevant supporting materials,The money will be refunded to Ms. Mei’s account.
The request for proof of kinship is to avoid the risk of malicious refunds
on“Refund”,August 26,The customer service staff of Air China 66164 told reporters,If it is an original ticket,Without any changes,It is returned through the original channel; after the change, the refund amount needs to be refunded to the passenger himself.
“It has happened before without the passenger’s consent,The agent helps the passenger to reschedule,Events that affect the traveler’s itinerary,In order to avoid the rescheduler operating the refund without the passenger’s knowledge,Avoid the risk of malicious refunds,Air China has formulated a corresponding system,Request a refund to the flight card.”The customer service staff said,The Air China staff asked Ms. Mei to show the relevant certificates,It is also to avoid risks.
Air China’s customer service staff also said,If the passenger is not willing to return the card,Or have practical difficulties,Passengers can also authorize an agent,Bring the original documents and go to the sales department directly under Air China for refund.
Cannot return the original ticket due to the inability to check the payment of the original ticket
“Air China requires that no flight is allowed within 10 days after surgery.In addition, it is told that refunds can only be 10% of the total ticket priceI had to change my booking to the 18th,Now they cancel for no reason,I request that the refund should be returned to the business hall with a certificate.Air China said,Let me provide proof to prevent fraudulent refunds,May I ask the money transferred by the same person in the same account,And then transfer back to this account,How can there be fraud and malicious refunds.”Regarding Air China’s approach,Ms. May said“Can not accept”.
In addition,What puzzled Ms. May is,Changed and unchanged bookings,Why is the refund method different?In this regard,Air China’s customer service staff said,Unable to check the original ticket payment status,For the safety of passengers,The original fare can only be refunded to the passenger himself.In this regard,Ms. May thinks,This is not logical,The air ticket and change fee are all done on Ctrip.Why can the change fee be refunded directly,And why can’t the money for the original ticket?This is obviously an excuse; furthermore,Since Ctrip acts as the agent of Air China,Can replace it to complete the verification task,Air China can know the original ticket payment record through Ctrip.
There is no legal basis for requiring passengers to provide proof of relatives
Looking at the whole thing,What Ms. May cannot understand is thatAir China suspected fraud and malicious refunds,Ask them to show proof of relatives.So is this kind of regulation reasonable?August 27,Civil Aviation Administration of China“12326”The operator said,Each airline has its own financial review process,The refund process and standards are not prescribed by the Civil Aviation Administration.
In this regard,Wu Xiaomao from Jiangxi Lianchuang Law Firm believes that,In essence, the passenger and Air China are in a contractual relationship of carriage.It can be handled in accordance with the transportation contract; there is no legal basis for Air China to require passengers to provide proof of relatives.It is reasonable to provide a power of attorney.
In addition,Lawyer Chen Lifeng from Jiangxi Qinfeng Law Firm also stated,Living in a contractual relationship,Passengers bought tickets,Air China cannot complete this service,If the ticket purchaser needs a refund, he can request a direct refund.I don’t think we need to issue any proof of relationship.“In practice,The police station does not issue such a certificate,The Ministry of Human Resources and Social Security also cancelled the proof of immediate family relationship.”Lawyer Chen believes thatIt is obviously inappropriate for consumers to issue such a certificate.
Original link: Proof of flight refund“My son is my son”
(Edit: Yao Fan)